REMOTE PC REPAIR
Instructions for remote pc repair & technical support
TEAMVIEWER DOWNLOAD
INSTRUCTIONS
- TeamViewer QS App – Click “Download TeamViewer QS App”
- When prompted; Save the file to a place you will remember (i.e. Download Files or Desktop)
- Click the file (be patient, it may take a moment to install)
- Once installed; tell us the nine (9 or 10) digit ID.
TO REQUEST SUPPORT
Call us when you have downloaded the remote support software and have an ID number.
FIRST 5 MINUTES ARE FREE
Limit once in 24 hour period
Before you Call, Be Prepared
The first 5 minutes of the remote pc repair session is free*. If you are able to get on the internet, we are able to remote into your computer to determine what is causing your problem. We have learned that most problems can be solved within five minutes, so we offer the first 5 minutes free to our clients. You may watch us work and speak with us on the phone during the process.
But before you connect with us, be sure you have all of your questions prepared so that the five free minutes are productive ones.
*Limit one session per computer in a 24 hour period – if the session exceeds five minutes, the session will begin charging retroactive back to the beginning with a 15-minute minimum ($33.75) then $2.75 per minute thereafter.
Common Computer Problems We Fix
- Scan and remove viruses from computers
- Speed up slow performing computers
- Test for failing hard drive
- Remove annoying Popups and Ads
- Uninstall any unwanted software from your PC
- Diagnose and repair Registry Errors
- Troubleshooting software errors
- Fix internet connectivity issues
