The realm of the potential continues to unfold, and digital transformation has grown into a vast topic in business today. But there is still certain confusion over what that actually means. Not only in respect of technology but also in the sense of business practices, behaviors, and interactions. In this post, we are demystifying digital transformation and identifying ways in which your business can begin the process of digital transformation and flourish in the digital world.
What is Digital
Nowadays, the term ‘digital’ is used in so many ways, and we can barely have a conversation without it. But what does it really mean? There is a mixture of terms related to the digital world. Still, for the purposes of this post, we will look at the terms connected to digital transformation, namely: digitization, digitalization, and digital transformation. Do these terms mean the same thing? Below we offer some definitions and examples:
Digitization is the change of physical information into a digital format. As an example of this, think of paper training materials and the process of turning them from paper to a digital document (such as PDF). In short, digitization is the process of converting something physical into a digital representation.
Digitalization is the adoption of digital technologies and approaches to improve business models and processes. The aim of digitalization is the increase in productivity and efficiency while reducing costs. Digitalization takes a process from a human driven performance or series of performances to a software-driven event.
Digital transformation is the harmonized digitalization change applications at scale, distributed through all aspects of the business, including teams, technologies, and processes. This aims to bring significant outcomes to the organization by integrating and combining various digitization measures. Simply put, digital transformation is a business transformation facilitated by digitalization.
You will notice that there is a coherent sequence from digitization to digitalization and digital transformation. It is essential to understand the differences, communicate them efficiently, and plan the progress you and your business are making. We know that words matter, and it is therefore essential for those who are involved in digital transformation in business to master the proper terms. This ensures that everyone is on the same page and that digital transformation rewards can be reaped effectively.
The Road to Digital Transformation
Needless to say, digital transformation is not a ‘push the button, and we are done’ type of process. And it is also much more than simply introducing new technology. Real transformation requires innovative behaviors and may call for significant changes to your business culture. This is not something that is reached in a day. Although a big piece of the pie is the utilization of tech, the impacts are much broader.
Digitize Your Business Culture
The first step when comprehending digital transformation is the necessity to digitize your business culture. This starts with promoting learning agility amidst your teams. New technologies and processes emerge much faster than in history. The technology that one is content with today may be extinct tomorrow. Will your teams be ready to retrain on the more advanced techniques and technologies?
You might have some excellent ideas about new and exciting processes for your business, but you should take the time to understand your people first. As we know, people can not manage too much change at once, and you might need to break it down for them. Having to adjust to new technology simultaneously with a new process can be difficult and frustrating. And this can have a serious negative consequence on the overall strength and success of the transformation. Therefore, it is worthwhile to ensure that your users are technically ready and enabled before you make other changes.
Consider Modern Technology Solutions
During the digital transformation process, you will be required to consider the necessity to use modern solutions, such as Cloud and mobile-enabled technology, as opposed to mainframe technology from the past. This internal element of digital transformation is frequently an afterthought. But not taking these fundamental steps can mean that you will sacrifice your own success, limiting the rewards that higher demand might bring. One of the core elements of digital transformation is ensuring that your data is available digitally. Essentially, it means taking those filing cabinets and converting the records into electronic formats that can be managed with modern systems.
But it is not just storage anymore; there are many other things that you can do in the Cloud. Platforms such as Salesforce, Office 365, or Google Suite are only some examples. These modern solutions make it easier and cheaper to get your teams up and running with minimal involvement from the IT. One of the most significant advantages of working in the Cloud is that it makes data and systems accessible from any device connected to the Internet, generating more opportunities for a remote workforce.
Develop An Edge Based Innovation
It is also necessary to develop or sharpen an edge-based innovation capacity. This requires developing or reshaping an existing research and development element of your business. Sourcing new business opportunities that utilize digital technologies at the edge of current products or services, or perhaps in neighboring spaces to the current services. As your business will start progressing down the digital transformation realm, you will begin moving from practices of record to methods of engagement, not just absorbing static data, but having the capability to interact with it and merge it with other information.
Commit To Continual Transformation
Ultimately,you and your teams should constantly be thinking further about how digital opportunities can transform the business. An eye toward more satisfying customer experience through digital channels should be predominant, as customers expect more comfortable and intuitive digital experiences when they become more refined. They expect that you will have predicted their desired route through your service or product offering. The digital transformation that is upon us is a significant hazard to a lot of businesses. Still, it also can be a huge opportunity for those who leverage the innovative ways of operating. Continual transformation requires that we keep ourselves in a state of readiness for change. Having an endless learning mindset and the resources to support it enables you to prepare for the future, making your business a whole more agile and able to take advantage of new opportunities.
Here, at Millennium Group, we take time to understand your business and its strategic goals. We then help you develop technology solutions that propel you on the path of digital transformation. Most importantly, we are with you every step of the way. We are only a call away (970) 663-1200.